Gem Seal & Stripe
Refund Policy
A legal disclaimer
Refund Policy
Effective Date: [Insert Date]
At Gem Seal & Stripe, LLC ("Company," "we," "our," or "us"), we strive to provide high-quality asphalt sealcoating, striping, and related services. We understand that unforeseen circumstances may arise, and we have established the following refund policy to ensure clarity and fairness.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
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If the service has not yet been performed and cancellation is requested at least [Insert Notice Period] in advance.
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If the service provided does not meet the agreed-upon scope of work, and a resolution cannot be reached.
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If an overpayment has been made due to an invoicing error.
2. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
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If the service has already been completed to the agreed specifications.
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If cancellation is requested outside of the required notice period.
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If dissatisfaction arises from factors outside of our control, such as weather conditions or pre-existing pavement conditions.
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For deposits made on scheduled services, unless otherwise agreed upon in writing.
3. Process for Requesting a Refund
To request a refund, customers must:
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Submit a written request via email to [Your Business Email].
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Provide details of the service, including the date, location, and reason for the refund request.
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Allow up to [Insert Processing Time] for review and response.
4. Refund Method
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Approved refunds will be issued via the original payment method unless otherwise arranged.
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Processing times may vary depending on the payment provider.
5. Dispute Resolution
If a customer is not satisfied with the resolution of a refund request, we encourage direct communication to resolve the issue amicably. If a resolution cannot be reached, the matter will be handled in accordance with Idaho state laws.
6. Contact Us
For any questions regarding our refund policy, please contact us at:
Gem Seal & Stripe, LLC
(208) 996-5464